I must say that on every instance they [enforcement agents] have been helpful and courteous in what have been difficult circumstances for me

I’m sure most people mainly complain about what I imagine is a very difficult job, but I would like to say that all the bailiffs that have ever attended my property(ies) have only ever been professional, courteous & realistic

My husband and I are very pleased with your response and decision which resulted in an apology letter received last week, a bunch of flowers and a refund cheque.

Thank you…for your professional and diligent manner which you have shown in this matter…I am extremely grateful for what you have done on my behalf

We would like to thank you again for the thorough and professional handling of the case.

The government wants to bring in a more effective Council Tax collection system which treats people more fairly, while ensuring the money required to fund public services is collected.

Our role as a Government is to strike the right balance between ensuring that debts can be collected effectively while protecting debtors from enforcement agents’ aggressive behaviour.

Enforcement agents carry out an important job in often very challenging circumstances

I must say that on every instance they [enforcement agents] have been helpful and courteous in what have been difficult circumstances for me.

I’m sure most people mainly complain about what I imagine is a very difficult job, but I would like to say that all the bailiffs that have ever attended my property(ies) have only ever been professional, courteous & realistic.

My husband and I are very pleased with your response and decision which resulted in an apology letter received last week, a bunch of flowers and a refund cheque.

Thank you…for your professional and diligent manner which you have shown in this matter…I am extremely grateful for what you have done on my behalf.

We would like to thank you again for the thorough and professional handling of the case.

I would like to thank you and all of CIVEA’s members for what they are doing to help us during this crisis.

I understand that CIVEA’s post-lockdown support plan already sets out that CIVEA enforcement agents will not enter residential properties anywhere in England and Wales. I am grateful for the continuing cooperation and leadership shown by CIVEA at this difficult time.

I am grateful for the steps the enforcement industry has taken to adapt to these [COVID-19] changes, and for your commitment to ensuring the balance required between the needs of the creditor and debtor in enforcement proceedings.